Customers must inform the mySMINK team within 7 calendar days after delivery. This applies ONLY if they are incorrect, damaged, or defective:
The item is not the item that you ordered. Model, size, or color is different from what is indicated on the order summary, or there are missing items or parts inside the packaging.
The item is found already damaged at time of delivery.
The Product does not function as described by the manufacturer’s or merchant’s specifications.
All Orders must meet the following conditions in order to be eligible for return:
- The mySMINK team must receive the return item no later than 14 calendar days after delivery.
- Item must be in new condition and returned in the original packaging along with all accessories (including manuals, boxes, cards, pouches) and free gifts received with it. All packaging must be unopened, unused, unmarked and not defaced in any manner.
- Item must not have been used or worn. Security seals must not be broken.
- Items purchased as part of a set or multi-item pack must be returned as a whole set.
- If the Order is eligible for return as described above, the Customer will be eligible for an exchange or store credit refund in the form of SMINKbits.